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Coronavirus hygiene measures
and codes of conduct

– The following regulations apply in our hotel in addition to the statutory requirements:

Good personal and hand hygiene has always been a primary concern in the gastronomy and hotelier business, even prior to the Coronavirus. So that you can enjoy a pleasant stay with us as safely as possible, we have reviewed some of the measures in our hotel for guests and staff to limit exposure and the risk of infection as much as possible.

General information:

  • If you have displayed any symptoms of illness that could indicate a Coronavirus infection in the last 10 days before your planned arrival date, then we are unfortunately unable to accommodate you. Please inform us as soon as possible!
  • Please observe general etiquette regarding coughing and sneezing
  • Please wash and disinfect your hands regularly
  • Contactless payment preferred

Face masks:

  • All employees wear a face mask covering their mouth and gloves where this is a statutory requirement and/or necessary
  • All guests are required to wear a face mask covering their nose and mouth inside the hotel and during restaurant and breakfast times on the terrace. The mask may be removed once you are seated at the table or in your room.

Social distancing:

  • Please keep a minimum distance of 1.5m away from other people
  • Kindly understand that our employees will welcome you and communicate with you without any physical contact and while maintaining the minimum distance
  • Please use the passenger lift alone or with other people from the same household

Hygiene & disinfection:

  • We have provided plenty of hand sanitiser for our guests and employees at many easily accessible locations in the hotel
  • We regularly and thoroughly disinfect all exposed surfaces such as door and window handles, light switches, handrails, card terminals, room keys and cards, pens and lift buttons as well as work surfaces and equipment
  • Toilets are also cleaned more frequently than usual
  • Single use paper towels are available for drying hands in the guest bathrooms
  • All spaces are ventilated at regular intervals and as thoroughly as possible

Reception

  • Glass panels have been installed to protect you as well as our employees
  • Please observe markings to comply with social distancing requirements!
  • Please inform us of your registration data before your arrival, or check in online
  • Please use the digital guest folder to find information and tips on your stay and also to inform us of your requirements. You can easily download the guest folder via a QR code or by following the link in our confirmation e-mail or on our WiFi homepage.
  • We can easily prepare your invoice on the evening before you leave
  • We prefer to take contactless payments wherever possible!
  • Please only use disinfected pens and place them in the designated container after use

Guest rooms and floors

  • The rooms are not currently cleaned on a daily basis to protect you and our staff. You can decide whether and how often your room should be cleaned. If you would like your room to be cleaned or require a change of bedding or towels, please inform reception of this by 7.00 a.m.
  • In addition to cleaning, all contact surfaces in the rooms and in public areas are disinfected regularly
  • We kindly ask you to use the digital guest folder. This contains all important and up-to-date information about the hotel, restaurant and your stay.
  • Bath robes are currently available by request from reception
  • Our staff are following a room cleaning concept that has been adapted to the current situation

Restaurant

  • Please reserve a table either by telephone or digitally
  • Please use our digital menu (it can be downloaded to your device via the QR code provided)
  • We are complying with statutory closing hours. Please note this when planning your evening!
  • Please wait for a member of staff to admit you into the restaurant. They will show you to your table
  • Please note the statutory provisions regarding the maximum number of people per table
  • For hygienic reasons, our tables are laid with only those items that are necessary for dining.
  • We will disinfect all items on the table before they are used by the following guests

Breakfast for hotel guests:

  • Please tell reception what time you would like to have breakfast the evening before. We will try to keep the time you are kept waiting as short as possible.

Sauna and spa area:

  • The saunas and relaxation room can be used by prior arrangement only. Please make your reservation in good time, preferably digitally or by telephone!
  • Please observe the permitted number of people in each sauna and other general regulations.

Thank you for your understanding and we wish you a pleasant and safe stay. Stay healthy!

We are here for you.

Hotel Blaue Gams

Vogelherdweg 12
D 82488 Ettal
Phone: +49 (0)8822 64 49
Fax: +49 (0)8822 869
E-Mail: hotel@blaue-gams.de

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Opening Hours

Reception: 7 am - 11 pm
Check-In: from 3pm
Check-Out: 7.30 am - 11 am
Sauna: 4.30 pm - 8.30 pm
Restaurant: 12 pm - 11 pm
Bar: 16 pm - 12 am

Arrival

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